Booking Terms & Conditions
Your holiday contract
When you make a booking with us, you pledge that you have the authority to agree to the terms set out on these booking conditions, both individually and on behalf of your party. You must be at least 21 years old to make a booking with us.
A binding contract is made with us on the earliest of either:
- You tell us that you would like to accept our written or verbal quotation and you pay us a deposit (see below under “Paying for your booking”) or when you make full payment of the cost of your holiday, if you are booking within 8 weeks of departure or choose to do so at the time of booking;
- We issue you with a booking confirmation that will confirm the details of your booking and will send it to you via email. Please note we accept no liability for any item/arrangement not confirmed by us in writing and sent to you by email.
These Booking Conditions and any agreement to which they apply are governed in all respects by Portuguese law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking, will be dealt with by the Courts of Portugal.
Your holiday price
Included in the accommodation price:
- Rental of the accommodation for the booked period;
- Maid service from 1 time per week;
- Change of towels twice a week (once mid-week and once on the end of one week) and linen once a week (on the end of a week);
- Costs of water, electricity, gas, swimming pool and garden maintenance.
Please note that winter rentals and long term lets may be subject to additional charges and the rates may not include maid service or the cost for the electricity, gas or water supplies.
Not included but available against extra payment:
- Air conditioning (when applicable);
- Central heating (when applicable);
- Pool heating (when applicable);
- Internet access (when applicable);
- Cots (0 - 2 years old);
- High chairs;
- Food pack;
- Airport Transfers (please check our website for the Airport Transfer Rates);
All prices include VAT.
We reserve the right to amend the price of unsold accommodation at any time and to correct errors in the prices of confirmed bookings. Government action such as increases in VAT or any other Government imposed increases will result in surcharges being added to your final holiday cost.
- Further to your booking request we will send you a booking form which you need to fill out with the required information and send it back to us by email;
- Upon receipt of the booking form we will make a provisional reservation on the property for a period of 3 days from the date of booking. The booking will only be valid upon the receipt of the deposit within this 3 day period;
- You are required to inform us of your flight number(s) and arrival time, at least 2 days prior to the arrival day;
- The number of people staying at the villa cannot exceed the amount of people booked and paid for;
- Except if otherwise stated on the accommodation details, the occupancy of the accommodation is from 04:00 pm on arrival day, leaving at 10:00 am on the departure day, so it can be adequately prepared for new arrivals. It can take considerable time to clean a villa on changeover dayand the maid may still be tidying up, should you arrive before 04:00 pm . On your departure day the maid may arrive at your villa as early as 08:00 am. We can arrange for luggage storage in case of early arrivals or late departures, provided you advise us of this requirement beforehand;
- We recommend you acquire time limited travel insurance prior to your departure. We will not be held accountable for missing or stolen objects in and outside the accommodation;
- No pets allowed (except with our express permission);
- Please note that at some Leisure Resorts local charges may apply for some of the Leisure Resort facilities and services. You may also be asked to pay a security deposit at check-in, which will vary in value depending on the Leisure Resort;
- Please note that single sex groups or groups of young adults (aged between 18-21 years), may only be accepted at selected villas;
- All single sex and/or groups of young adults (5 or more people) will be required to pay a security deposit of €150,00 per person, or per the maximum number of beds, whichever is greater. The security deposit will be included on your confirmation invoice and is payable with your holiday balance. This amount will normally be refunded to you within one week of your return date, less any deductions if applicable. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment;
- Minimum stay 1 week (7 nights).
Accidental Damage Waiver
A non-refundable €24,00 breakage charge will be added to your invoice, covering up to 4 people staying at the accommodation, and for bookings of 5 or more people there will be an additional €6,00 charge per person. This charge, known as Accidental Damage Waiver (ADW), will be added to your confirmation invoice and is payable with your holiday balance. This is to cover accidental damages that may occur in your accommodation during your holiday, up to the value of €300,00 (except some leisure resorts and certain accommodation, where a refundable breakage deposit will be payable locally or prior to arrival). This waiver excludes negligence and vandalism.
Please note that the breakage charge does not cover you for willful and negligent behavior. If the cost of accidental damage exceeds €300,00 or the damage is caused due to negligence or with intent, an additional charge will be made locally.
Paying for your booking
The following payment options are available in order to confirm your booking with us:
- Option A
30% of the total booking price is required to confirm your booking;
The balance payment (70% of the total confirmed booking price) is due 8 weeks prior to your holiday arrival date;
Please note that if you are booking within 8 weeks of the departure date, we will require the full payment of the cost of your holiday.
If we do not receive the balance in full and on time, as set out on this clause, we reserve the right to treat your booking as canceled by you (refer to the “If you cancel your booking” clause).
All payments must be made in Euros.
The accommodation is exclusively reserved for the people named on the booking form and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing, and the additional charge payment has been made (if applicable). Additional guests will be asked to vacate the accommodation.
You should, on departure, leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning is necessary, a charge will be made locally or an invoice will be done to you at the resort.
Transfer of bookings
If any member of your party is, for any reason, prevented from traveling, the lead party person may transfer their place to someone else (provided they meet all the conditions applicable to the holiday booked). We require prior notification of these changes no less than 14 days before your holiday arrival date.
If you change your booking
If you wish to change your travel arrangements in any way, once your booking has been confirmed (for example your chosen departure date or accommodation) we will do our utmost to accommodate these changes, however, it may not always be possible. Any requested changes may be subject to additional costs. The exact amount of that cost will be notified to you before you choose to proceed with any changes.
Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. Please refer to the applicable cancellation terms.
If you cancel your booking
You may cancel your travel arrangements at any time, however, we require that a written notification from the lead party person is sent to us by email, fax or post. Our contact details are stated on your booking confirmation.
In case we act as agent to the suppliers (eg. the accommodation providers, car hire companies, the tour operators, etc.) with whom you book, each supplier's terms and conditions will apply to your booking and copies are available upon request.
Since we incur costs in canceling your booking arrangements, please be advised that the cancellation charge will be a percentage of the total invoice as shown below:
- More than 12 weeks of departure date - loss of deposit;
- 84 - 57 days of departure date - 40% of the cost of your holiday;
- 56 - 43 days of departure date - 50% of the cost of your holiday;
- 42 - 22 days of departure date - 75% of the cost of your holiday;
- 21 - 0 days of departure date - 100% of the cost of your holiday;
Please note: If the reason of your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.
If we change or cancel your booking
In the unlikely event that we have to cancel or make any changes to your booking arrangements, we will endeavour to give you as much notice as possible. Occasionally, we may have to make changes, correct errors on our website and other details, both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a significant change or cancellation has to be made to your holiday arrangements we will notify you as soon as possible.
You may then:
- Accept the changed arrangements;
- Take an alternative holiday subject to availability. If the alternative is of a lower price than that originally booked the difference (if already paid by you) will be refunded. If the alternative is more expensive you will have to pay the difference;
- Cancel your booking entirely, in which case we will refund you all monies paid to us.
Please note: Significant changes include change of resort; change of accommodation to that of a lower category. Please note in our opinion an accommodation change in certain circumstances does not constitute a significant change.
PopularVillas.co.uk does not provide travel insurance. It is strongly recommended that you get travel insurance that covers the whole length of the trip. It is your responsibility to ensure that the insurance cover you purchase for yourself and the members of your group is suitable and adequate for your particular needs. Please make sure you read your policy cover terms and take it with you on holiday.
If you choose to travel without adequate insurance cover, we will not be liable for any accidents or losses howsoever arising, in respect of which insurance cover, would otherwise have been available.
You must advise us at the time of booking of any special requests. Although we will do our best to accommodate our client's requests, we regret that we cannot guarantee they will always be met. Failure to meet any special request will not be a breach of contract on our part.
Disability and medical problems
If you or any member of your party, have a medical condition or disability which may affect your holiday, please advise us beforehand, so that we may check if the booking arrangements are suitable. In any event, you must give us full disability or medical condition details, in writing at the time of booking.
In the event that you or any member of your party behaves in a way that causes distress, annoyance or injury to others, damage to property or does not respect or conform to local laws and customs, we reserve the right to terminate your holiday forthwith. In such an event, we will have no liability or financial responsibility for you, and you will have to meet any costs or expenses incurred as well as face any legal consequences, as a result of your behavior.
Local activities, facilities and excursions
Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by us. If you wish to participate, purchase or make use of any optional activities, the contract for the provision of that activity, facility or excursion will be between you and that provider. Usually these locally paid for activities, facilities and excursions, will be subject to local law and jurisdiction.
The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the Terms and Conditions of your activity, facility or excursion which will govern your contract.
We cannot accept liability or pay any compensation where we are prevented from fulfilling our contractual obligations as a result of force majeure. Force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural disasters, adverse weather conditions, fire and all similar events outside our control.
If you have a complaint
In the unlikely event you should have a problem during your holiday, you must notify us immediately, either through our representative or directly to our office, so that we are able to rectify the reported issue. Once we are notified of the problem, we will investigate it immediately and will inform you of the time allowance required to rectify it.
We will not accept any complaints made after your departure, as it deprives us of the opportunity to investigate and rectify them in a timely manner. Failure to report your complaint locally, will affect your rights under this contract.
When we act as an agent, our responsibilities are limited to making your booking in accordance with your instructions. We cannot accept any liability for the accommodation itself, for any information concerning the accommodation which we pass on to you in good faith, for the performance of your contract by the accommodation provider, or for the acts or omissions of the accommodation provider, its employees, agents or suppliers or any other person or party in any way connected with the service.
Claims for compensation will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. Our liability in all cases shall be limited to the cost of your travel arrangements.
Whilst reasonable care is taken to ensure that the information contained on our website is accurate, we cannot guarantee its accuracy at all times, as errors and omissions may occur.
Updates to this Terms & Conditions
We reserve the right to update our Terms & Conditions from time to time. The Terms & Conditions’ updates will be posted on this page, with a clear indication of its revision date.
The following information will help you find out about all aspects of your Popular Villas holiday. Should you require any further information regarding any of the matters below, or other queries you may have about your holiday, please do not hesitate to contact our Travel Advisors.
Accommodation Description and Standards
We provide self-catering accommodation and not hotel style facilities or services. The style and standard of our properties will inevitably differ across resorts and destinations, ranging from individually owned properties, furnished to the owner's taste, to purpose built holiday homes and resorts. We endeavour to give an accurate description of each villa with and provide you with interior and exterior photographs, as up-to-date as possible.
Please note that the furnishings are subject to change, without prior notice, to allow for repair, cleaning and replacement of broken items, and there may not be sufficient time for us to update the property's photographs.
There should be adequate dining, seating, beds, cutlery etc. for the standard occupancy in the villa. Please note that in some properties it is not always possible for the furnishings within the lounge/dining area or villa exterior to accommodate all occupants at any one time.
Most Villas are designed for hot and dry weather, experienced through the summer, and may not be so well suited to wet or cold spells as your home.
Villas will be supplied with sun beds, but these belong to the owner and can vary from property to property. Owners are not obliged to supply sun umbrellas. Due to breakages the style supplied at the property may differ from the original ones shown on the website.
All the villas featured have been visited by us, and it is important that you not only read the individual descriptions, but also speak to us to obtain a better understanding of each villa and the surrounding area. If you have specific requirements, please call us or email us so we can ensure you are choosing the right villa for your holiday.
The accommodation we offer is classified as Car Essential, Car Recommended or Car Optional:
- Car Essential - you will require a car to reach supermarkets, restaurants and other amenities.
- Car Recommended - there are a few amenities within walking distance, although some amenities will require a car to get to.
- Car Optional - the property is within walking distance of supermarkets or minimarkets, restaurants and other amenities.
Assistance in Resort
We will provide you with a mobile number for your Popular Villas representative who will be on call 7 days a week, should you require assistance in any way. We advise all our clients to take a mobile with them in case they need to contact us.
Water, electric and gas consumption is included in the villa rental cost. Unfortunately it is the case that some resorts can occasionally suffer from water or electricity shortages, and supplies can be cut off with no notice, for varying periods of time. We ask for your patience and cooperation in such instances, as you will appreciate, these situations are out of our control.
Please remember that the electricity supply may be different to your home, and as such you will be limited to the amount of electrical items that can be run simultaneously, and this tends to be the usual cause of any power shortages. In many properties power failure will also lead to water failure as the water is pumped using an electrical pump.
If you have any difficulties, you should be able to find the location and directions to reset the fuse box in your villa manual.
Pools, garden and general maintenance
The maid will usually visit up to twice per week, including your arrival day, unless stated otherwise. Their duties are to clean the floors and bathrooms and to do a limited amount of light cleaning. Towels should be changed twice weekly and bed linen once per week, including your arrival day. Linen is supplied. Please note that maids are not responsible for laundry or washing up and we ask that you keep the property tidy and leave it as you would expect to find it.
If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are not supplied and these should be taken with you, unless otherwise stated. We kindly ask all guests not to use the bath towels supplied at the property, for the beach or around the pool.
It is important that the pool man, maid and gardener are allowed to carry out their duties to look after the villas, however, due to their work load, the times of their visits cannot be fixed and may not always be convenient to everyone. We kindly ask for your co-operation when they visit. It is also not uncommon for the maintenance staff/maid/owner to live within a property's boundary.
Cleaning equipment such as washing up liquid and dish cloths are not supplied in any of our properties. Additional cleaning/maid service can usually be arranged at an additional cost, please contact us for details.
Check-in and Check-out
Occupancy of the villa is from 04:00PM on arrival date, leaving at 10:00AM on the departure day, so it can be adequately prepared for new arrivals. It can take considerable time to clean a villa on changeover days and the maid may still be tidying up should you arrive before 4pm. On your departure day the maid may arrive at your villa as early as 8 am.
The ground surface inside and outside the villa may be wet due to the maid cleaning them on your arrival, departure and any other day when maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.
Details regarding your key collection will be sent to you upon reception of the balance payment. Collection points do vary depending on the destination and the accommodation you are traveling to.
Most of our villas have a secure keybox fitted close to the front door of the villa, where the key is left. In this case, the key for the front door will be placed there, prior to your arrival. The keybox requires a 4 digit access code which will be issued to you prior to your departure. There will be a fee for replacing a lost key. On the day of departure, please make sure to put the key back in the keybox.
Before departing the villa, please make sure you have collected all of your belongings. Any personal items left behind will be collected by the management company.
We can arrange for luggage storage in case of early arrivals or late departures provided you advise us of this requirement beforehand.
Extra beds, cots, high chairs and child gates
An extra bed can be provided for most of our villas for an additional fee, however, this is usually a fold-up Z-bed type, more suited to children. Please note that the villa's amenities may not necessarily allow for an extra person.
If you require a cot or high chair please request it at the time of booking in order that we can ensure it is at the property on your arrival. Cots are provided locally and will differ from those you may use at home, and in some resorts a travel cot will be supplied. Please note that for hygiene reasons they are supplied without cot linen, which you should take with you. These can be added to the accommodation as an extra at the time of booking, please refer to the Holiday Extras section for the applicable charges.
Child gates are available free of charge, where it is possible to fit these in individual villas. Please ask our reservations team if your chosen villa can have a child gate fitted, at the time of booking.
Kitchens include hob, oven, fridge-freezer, basic cooking utensils, cutlery and crockery. Most of our accommodation have additional facilities such as washing machines, dishwashers or microwave ovens. Irons and ironing boards are usually provided. These are shown in the villa description where available.
Please note that cleaning products or materials are not provided and any condiments or leftover food supplies are usually removed for hygiene reasons. Although our properties are checked regularly, crockery, cutlery and other equipment may become damaged through regular use or removed. Please report any damaged or missing items to our resort staff so that we have the opportunity to repair or replace the item.
You will be required to take your rubbish on a daily basis to a nearby collection point. Please do assist by doing this, as it not only reduces the risk of unpleasant smells but also removes the risk of insect infestation. Bottles must always be disposed of separately. Many supermarket car parks have bottle-recycling collection facilities.
All our villas have barbecues and where possible they are brick built. It is not the maid's responsibility to clean barbecues, therefore, we kindly ask guests to leave them in a reasonable and usable condition. We have asked owners to supply cleaning implements.
Air Conditioning & Central Heating
Whether the cost of any air-conditioning is included in the villa price, or paid for as an extra, the units must only be used while you are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied. Portable heaters and fans may be available to hire. Please contact us to confirm.
Satellite TV/Video/DVD/Games Consoles
If the written description for a property indicates satellite television you can expect to receive at least one free to air English language channel, which maybe a news channel. Subscription channels, including Sky and Free Sat are not available unless stated in the property description. A number of our properties are equipped with standard televisions which will only receive local foreign language channels. We cannot guarantee the suitability of channels received and would recommend you use the same care and supervision with children as you would do at home. If a villa is equipped with a DVD, video or games console, you will need to provide your own DVDs/games.
Electricity is 220 AC with continental twin plugs. Please remember to bring an adaptor when taking any electrical items with you. Your villa electricity supply may not always as constant as in your home. You may find that the electricity will "trip off" if too many appliances are used at once. If this happens, simply turn off some appliances and reset the main fuse box (the location and full details will be in the villa manual). Please be careful, as it can get very dark and if in doubt, please contact your Popular Villas representative.
We request that guests refrain from smoking within the villa or accommodation and ask that cigarette stubs and ash are disposed of carefully away from the villa grounds.
Tap water in Portugal is generally safe to drink, however due to the taste and high mineral content in some regions being attributed to stomach upsets, it is advised that you purchase bottled water which is readily available in most food outlets for a low charge.
Please refer to our Holiday Extras section to check the available extras as well as their charges.
Internet, 3G WiFi and Telephone
Please note that our villas do not have telephones. We recommend that clients take mobile phones in case of an emergency.
Internet access and WiFi is available when stated in the relevant accommodation description.
The quality of the signal may vary from villa to villa and at different times of the day. Other restrictions may be introduced by the service providers based on, but not limited to, technical issues and/or high demand and it is likely that websites providing video streaming services will also be restricted. Whilst we will endeavour that you can make the maximum use of the service afforded, we are not in a position to guarantee:
- The availability of the service at all times;
- The speed at which information may be transmitted or received via the service;
- That the service will be compatible with your equipment or any software which you use.
Popular Villas accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Your use of the service must not be unlawful or otherwise inappropriate and we have no responsibility for, or control over, the information you transmit or receive via the service.
Mosquitos, ants, cockroaches and other insects are common in warmer climates, particularly in the country areas. Ant powders are a good repellent but it also helps to keep crumbs to a minimum and regularly remove rubbish from your property to keep them under control. Mosquitos can be kept at bay by a good repellent, which can be purchased in local chemists and supermarkets. Many of our properties are surrounded by gardens, so mice and other rodents, native reptiles and arachnids are also common, along with local farm animals.
Local dogs and cats sometimes roam around unattended and may cause a disturbance, so we ask that you do not encourage stray animals by feeding them. Many local families keep dogs, which live outdoors and may sometimes be heard barking. We therefore ask for your patience and understanding should they occur.
Please note in accordance with the requirements of the property owners we are unable to allow pets in any of the accommodation.
Many resorts are still developing and therefore there is a possibility of building work, road works, or construction work, which may be carried out by local authorities or private developers. We have no control nor are given any prior notice of any building or maintenance work. When searching for a property on our website please take a closer look to the last line on the description. If there is a note advising the property may have some noise due to building work, it means building work is going on in front, on the side, at the back or close to the property. However, should we become aware of any building work which may have a negative impact on the enjoyment of your holiday, we will notify you as soon as possible. Whenever possible, we will endeavour to offer you a suitable alternative accommodation. If we are unable to offer an alternative, you may elect to cancel your holiday. Please refer to our Terms & Conditions for the applicable terms.
Whilst we assure you of our best endeavours to minimize any inconvenience we regret that we cannot accept any liability in this case.
If you are in resort and building work starts in the vicinity of your property, it is completely out of our control.
Although every effort is made to ensure the information contained within the various Leisure Resort details is correct, this information has been provided by the specific resorts and therefore Popular Villas cannot take responsibility for its accuracy. All the facilities listed are provided by the resort, and the management of the resort is responsible for the quality and provision of facilities, services and staff. Unfortunately, some facilities may not be available at certain times of year, or at times when maintenance work is required or events are being held. In addition, local charges apply for some of the Leisure Resort facilities.
Some of our villas are available for winter rentals from November to April. Although the weather in the Algarve can be less predictable during the winter months, temperatures are usually well above those in the UK and other Northern European countries and the winter sun is still very pleasant, which is why this area is so popular. Although you may find that some WInter days can be cold and rainy, you can rest assured that the sun does not hide itself away for weeks, as it does in the UK. This is also the best time to enjoy a game of golf in one of the more than 30 golf courses on offer in the Algarve. Many bars, restaurants and clubs remain open over this period, especially in the main towns and bigger resorts.
Transfers are not included with the villa price, but are available to book through us (check out our Airport Transfer Rates). In all cases, transfers are by private taxi car or minibus and direct to the villa, an appropriate size vehicle will be ordered, however where this is not available a larger vehicle may be used.
If you need to collect a key on the way, please let your driver know, they are usually quite happy to accommodate your request. Child seats are a legal requirement for all children under 12, however it is the passengers responsibility to provide this, not the drivers. Most of our transfer companies will provide child seats free of charge or for a small fee, these must be requested in advance.
Basic food packs can be provided for an additional charge. If you anticipate arriving when shops may be closed you should consider ordering one. Please be aware that the cost of a food pack also includes the cost of delivery and time spent to shop for the items. A welcome pack can be purchased at the time of booking but we do not cater for particular demands/allergies. This pack is designed to allow light refreshments upon arrival should the shops be closed.
For information purposes we have defined our villas as 'walking distance to' beach, shops and restaurants. On this site we assume 15 minutes walk is generally acceptable by most clients and therefore any villa within theoretically 15 minutes walk or less from the specified facility is categorized as being within walking distance. The formula used to calculate this is based on an average walking speed of 4mph. This does not take in to consideration any inclines or possible road closures etc.
In Portugal you drive on the right-hand side and overtake on the left. Please make sure you bring your driver's licence with you if you are planning on driving whilst on holiday. Minimum driving age is 21 years.
Local attractions / activities / excursions
All local attractions, activities and excursions referred to in our Activities in the Algarve section are independent and provided by third party suppliers and not Popular Villas.
Travellers with Disabilities
Some of the holiday accommodation we feature may be less suitable than others for guests with disabilities, particularly wheelchair users. It is therefore important that when enquiring about a holiday, you inform our travel advisers of any special requirements you or a party member may have. By informing us, you help us to ensure that we offer the most suitable property for your needs. Please note that it may not always be possible to accommodate your special requirements.
Popular Villas does not claim that any accommodation is totally child friendly or safe and care should always be taken, especially around the pool area, balconies, main roads, unfenced areas, etc. with supervision being given to children at all times. Some Accommodation is better suited than others for young children and the less mobile. The Customer should fully investigate the suitability of the accommodation before booking. Parents are responsible for the actions of their children at all times.
Personal health and safety
If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of travelling abroad and where required, carry a fit to fly certificate valid for the duration of your holiday dates. You must advise us at the time of booking of any special requests so that we may check if the booking arrangements are suitable. In any event, you must give us full details in writing at the time of booking. Although we will do our best to accommodate our client's requests, we regret that we cannot guarantee they will always be met. Failure to meet any special request will not be a breach of contract on our part.
The European Health Insurance Card (EHIC) is valid in all European Economic Area (EEA) countries and allows you state healthcare at a reduced cost or for free. The EHIC is not an alternative to travel insurance, but it is important to have both an EHIC and valid private travel insurance policy.
Unfortunately crimes against people and property have become a fact of life throughout the world. We therefore advise all customers to be extra vigilant and ensure that great care is taken of your property and personal safety. You must ensure all the windows, shutters and doors are locked at night and where available, set the security alarm, in addition to when you are away from the property. Adequate travel insurance is essential to cover your personal belongings - there are usually limitations placed on money and valuables so check your policy carefully. Please refer to our Health & Safety information for further advice.
In the event that you or any member of your party behaves in a way that causes distress, annoyance or injury to others, damage to property or does not respect or conform to local laws and customs, we reserve the right to terminate your holiday forthwith. In such an event, we will have no further liability or financial responsibility for you and you will have to meet any costs or expenses incurred as a result of your behaviour.
Local festivals are held throughout the year in our destinations and although they can be enjoyable, there may be extra noise late at night in certain areas. Shops, banks, bars, restaurants and other facilities may be closed.
Our resorts enjoy many more sunny days than at home but occasionally it does rain heavily. The villas may not be suited to poor weather conditions which may result in temporary water ingress into the villa, water marks appearing on ceilings or walls or dampness.
Breakages / Security Deposit
- Accidental Damage Waiver
A non-refundable €24,00 breakage charge will be added to your invoice, covering up to 4 people staying at the accommodation, and for bookings of 5 or more people there will be an additional €6,00 charge per person. This charge, known as Accidental Damage Waiver (ADW) will be added to your confirmation invoice and is payable with your holiday balance. This is to cover accidental damages that may occur in your accommodation during your holiday, up to the value of €300,00 (except some leisure resorts and certain accommodation, where a refundable breakage deposit will be payable locally or prior to arrival). This waiver excludes negligence and vandalism.
- Security Deposit
Some villas have a Security Deposit of which is used to protect villa owners or local suppliers against breakages, loss, damage, unpaid local charges, additional housekeeping and any other charges. The cost of the Security Deposit will be included on your confirmation invoice and payable with your holiday balance. This amount will be refunded to you within one week of your return date, less any damage, losses, unpaid bills etc. In the event of substantial damage/abuse to a villa you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.
- Single Sex or Young Parties
All single sex and/or young parties will be charged a Security Deposit, which will be included on your confirmation invoice and is payable with your holiday balance. Our owners require us to charge any all female or male groups or mixed groups between 18-25 years €150.00 EACH or by the maximum number of beds, whichever is greater.
This amount will normally be refunded to you within one week of your return date, less any deductions if applicable. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.
N.B. On behalf of our owners, we reserve the right to charge a Security Deposit for any booking or to increase the level of Security Deposit.
Popular Villas will not be held responsible for any liability should you miss your flight due to not checking in at the correct time.
Problems and Complaints
In the unlikely event you should have a problem during your holiday, you must notify us immediately, either through your Popular Villas representative or directly to our office, so that we are able to rectify the reported issue. Once we are notified of the problem, we will investigate it immediately and will inform you of the time allowance required to rectify it. All our suppliers and representatives must be given the opportunity to resolve any issues brought to our attention and allowances be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem.
We do not accept complaints made after the guest's departure as it deprives of the opportunity to investigate and rectify them in a timely manner. Failure to report the complaint locally will affect your claim rights.
Claims for compensation will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked.
The local currency in Portugal is the Euro (€).
We have a dedicated resort office ready to handle your call and to deal with any situation that may arise, for arranging local excursions and general resort information and advice.
Every effort has been made to ensure that the information contained on our website is accurate, however, some of the advertised facilities may alter or be temporarily withdrawn by the suppliers without giving us prior notice. Errors and omissions can occur and prices may alter due to circumstances beyond our control.
Updates to this Essential Information
We reserve the right to update our Essential Information from time to time. The Essential Information updates will be posted on this page, with a clear indication of its revision date.
Health & Safety
The Health & Safety information applies only to holiday arrangements booked with us. References to 'you' and 'your' include the lead party person on the booking and all persons on whose behalf a booking is made, or any other person to whom a booking is added or transferred.
Our employees, agents and suppliers will use reasonable skill and care in making, performing or providing your arrangements as applicable. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
Important Villa Information
Please take the time on arrival to familiarize yourself with the safety features and layout of the holiday accommodation. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care with, such as the pool or the balconies. If you should have any questions or concerns in this regard, your Popular Villas Representative will be happy to assist. If you have any concerns, please call her/him on the number found in your travel documents and villa manual.
Villa and Safety
We do not claim that any villa is totally child-friendly or safe, therefore, care should always taken by the parents and family, especially around the pool area where children should be supervised at all times. Some villas are better suited than others for the less mobile or for families with young children, so we advise you to enquire about the suitability of the property before you book. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group.
Many terrace walls are 90cms to 1 metre high, whilst others may be less. There may also be roof terraces with low walls, where, in most cases, we ensure these are gated or blocked off. However, depending on the layout and design of the property this may not always be possible.
Many single story villas have several steps inside them and gardens may have some drops or slopes. Several villas feature staircases that can be steep and occasionally have low head heights.
The ground surface inside and outside of your holiday accommodation may be wet due to the maid cleaning them on arrival, departure and any other day, when the maid service is carried out. Be aware of the ground condition at all times and take the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool, may be wet and caution is required at all times. We recommend the use of rubber based shoes around the pool.
In the event of a fire, you should immediately vacate the holiday accommodation ensuring all members of your party have been evacuated and are safe. After accounting for the members of your party, call the emergency services and your Popular Villas Representative.
If you have any concerns about the safety of your accommodation please contact your Popular Villas Representative immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible.
Should you have an accident anywhere, in or around the villa, you must report this straight away to your Popular Villas Representative.
The pool sizes in our descriptions are approximate and for guidance only. Some pools are irregular shaped and have been measured at the longest and widest points. Pools are maintained and cleaned on a regular basis. A pool net is provided, and it is normal custom for clients to remove any debris such as leaves and twigs.
Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to use earplugs or to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected.
If you have any concerns about your pool, contact your Popular Villas Representative immediately.
Some pools now have salt-water filtration systems as opposed to chlorine treatments.
Please ensure that the holiday accommodation you choose to book is suitable for your requirements regarding children and non-swimmers.
For security reasons, some owners do not have the pool lights connected.
The swimming pool is an essential part of holidaying for many people, but keep in mind that, misused, it can be dangerous. However, by applying just a few simple common sense rules, you can be sure to safely enjoy your time in the pool:
- Please observe our strict no diving policy in all swimming pools.
- Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet.
- Do not go out of your depth and know your own limits.
- Do not swim if you cannot see the bottom of the pool. If this is the case contact your Popular Villas Representative as soon as possible. Heavy weather or thunder storms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non water proof types are used. Please remember that use of the poolside shower before swimming, can help to keep the pool clean.
- Children and fair skinned people should wear a hat and T-shirt whilst in the pool, as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water surface.
- Beware of dangerous surfaces, drainage channels slippery tiles or raised edges.
- Always supervise children and non-swimmers in and around the pool area.
- Avoid swimming if you have been drinking alcohol, especially late at night. Do not swim within 1 hour of eating - it can be fatal.
Swimming Pool Accident or Closure
In the event of an accident in or around the immediate area of the pool, you must report this straight away to your Popular Villas Representative. Any fault with the pool or its equipment will be inspected and immediate action taken to correct the problem. If, in the opinion of the Representative, the pool must be closed for your safety until a repair is facilitated, you will be instructed in writing to cease using the pool.
Swimming pool safety fences (permanent)
Some of our accommodation feature a swimming pool fence (where stated in its description).
A pool fence is not a substitute for parental supervision and parents should supervise children around the pool area at all times. Please bear in mind that it may be possible for an unsupervised child to lift the fences out of the ground supports, to push or pull a pool fence over, or to pull any gaps apart. The pool fences are designed, manufactured and installed with the sole intention to stop toddlers from wandering into an unprotected pool area. Please always ensure the locking mechanism on the pool gate is working and never leave the gate open.
Infinity or Spill Over Swimming Pools
Some of our villas feature an infinity or spill over pool, which means one side of the pool is a water fall with no barrier. When you are swimming, the blue of the pool, meets the blue of the sky or sea, which aesthetically is very pleasing. These pools are safe but care should be taken regarding children. If you have any doubts about the suitability of this type of pool, please enquire at the time of booking for details of your chosen villa's swimming pool.
Swimming Pool Water Colour Effect
Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect, and Popular Villas does not accept any responsibility for any damage caused to client's property, whilst complying with our contractual obligations to ensure your swimming pool remains safe to use.
We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. Shampoos which can resolve this problem are available in most supermarkets or chemists abroad.
Glass Windows and Doors
Please be very careful with windows, especially full length glass patio doors. The glass may not be toughened and occasionally, in a strange environment, accidents occur more easily than they can do so at home.
Please be aware of the local safety precautions when you visit the beaches. At all times for your own safety comply with the suggestions of local lifeguards, warning notices or flag codes. Should you have any concerns consult a qualified authority or your Popular Villas Representative.
Linen is supplied. Should any person in your party have allergies to washing substances, please make sure you bring your own linen.
We insist that all our villas with gas installations are regularly inspected by a qualified gas safety engineer and a worthiness certificate is issued.
In holiday destinations it is important to protect your eyes against damage from the sun. We recommend that prior to travelling you contact an 'eye professional' for advice on how to minimise your risk.
If you or any member of your party has a medical condition we suggest you contact your travel insurance company at the time of booking, to report any pre-existing condition. Thus you can ensure you are covered for all eventualities.
Crimes against people and property have become an unfortunate fact of life and you have exercise the same care for your personal safety whilst on holiday, as you would do at home. All clients should be extra vigilant and ensure that great care is taken of your holiday accommodation. Be sure to close and lock all the accommodation windows, shutters and doors at night. You should lock your accommodation when you are relaxing around the swimming pool, or perhaps enjoying an afternoon snooze or siesta.
Most of our properties have a free safe which you can use at your own responsibility. Some villas have an alarm, so where available, please make sure use it when you leave the villa. Do not take large amounts of cash with you, instead you can use most credit or debit cards to obtain cash from cash point machines.
In the event of theft, report this to your local police and inform your Popular Villas Representative. Be sure you obtain a Police report covering the incident or loss, in order to make a claim on your travel insurance. Please be aware it can take a considerable time to make a Police report and, in some resorts, you will need the help of a professional translator for which a charge will apply. Please note we do not offer compensation resulting from activities of theft, nor accept any responsibility for such matters.
Popular Villas does not claim that any accommodation is totally child friendly or safe and care should always be taken, especially around the pool area, balconies, main roads, unfenced areas, etc. with supervision being given to children at all times. Some Accommodation is better suited than others for young children and the less mobile. The Customer should fully investigate the suitability of the accommodation before booking. Parents are responsible for the actions of their children at all times.
The rules of the road may differ from country to country, so we ask you to take extra care and ensure you comply with the local regulations at all times.
Should you have any concerns about your holiday destination, we suggest you contact the Foreign and Commonwealth Office at www.fco.gov.uk/knowbeforeyougo or the European Union's official website at http://europa.eu/travel/index_en.htm for people travelling in the 27 countries of the EU.
Updates to this Health & Safety
We reserve the right to update our Health & Safety from time to time. The Health & Safety updates will be posted on this page, with a clear indication of its revision date.
Revision Date: 22.02.2013